FROSCH - Travel Help Desk Technician (FULLY REMOTE)

Description

Due to continuous growth FROSCH has a terrific opportunity for a Leisure Help Desk Agent to provide support virtually or based in any of our U.S. office locations. In this role you will provide back-office support for various systems and assisting with managerial projects and initiatives. FROSCH values the talents and abilities of our employees and seeks to foster an open, cooperative and dynamic environment in which employees thrive. We truly believe that the success and growth of our employees has driven us to become a global leader in Travel Management. REQUIREMENTS/QUALIFICATIONS

• Expert knowledge in Clientbase software

• Intermediate to expert familiarity with Signature Travel Network technology tools

• Experience with Axus/Pocket Travel Consultant preferred

• Impeccable attention to detail

• Can facilitate a variety of subjects including soft skills and technical skills

• Ability to demonstrate adaptability and flexibility

• Strong computer and administrative skills including proficiency in Microsoft Office, WebEx, and Adobe

• Must be a team player and highly organized

• Must be able to work independently and with minimal supervision

• Clear and effective written and verbal communication skills

• Clientbase Software knowledge & invoicing

• Axus Software technical skills & itinerary preparation

• Resolve, at minimum, 150 Leisure Help tickets via FreshDesk every 30 days

• Complete projects in a timely manner as assigned by the Leisure Help supervisor and other Leisure Help managerial staff

• ClientBase Quality Control queries and database cleanup or data entry (approximately one to two hours per day)

• Keep abreast of new developments, best practices, and new policies/protocols as they pertain to Leisure Help and Leisure travel

• Create and publish materials to support learning and provide on-going job support as needed

• Utilize technology and ongoing support to streamline workflow and agent processes

• Project positive attitude with high energy, diplomacy, and creativity in work strategies

• Facilitate team member and client support with a high degree of initiative, confidentiality, and professional demeanor

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
CO $22.50 - $29.57 / hour; CT $25.00 - $32.45 / hour; NV $20.00 - $27.40 / hour; RI $22.50 - $29.57 / hour; CA $25.00 - $32.45 / hour; NJ $25.00 - $32.45 / hour; WA $25.00 - $32.45 / hour; NY $25.00 - $32.45 / hour\n